1. Introduction
Welcome to Eliria AI ("we," "our," or "us"), operated at eliriaai.com. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our platform.
Please read this policy carefully. If you disagree with its terms, please discontinue use of the platform.
2. Information We Collect
Information You Provide
- Account registration details (e.g. email address, username, password)
- Profile and preference information you set within the platform
- Messages or content you submit via contact forms
- Payment information (processed by third-party payment providers — we do not store full card details)
Information Collected Automatically
- Device and browser information (browser type, operating system, device identifiers)
- IP address and approximate location data
- Usage data (pages visited, features used, session duration)
- Cookies and similar tracking technologies (see our Cookies Policy)
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Eliria AI platform
- Create and manage your account
- Process transactions and send related notices
- Improve and personalise your experience
- Respond to support requests and enquiries
- Send service updates and notices (you may opt out of marketing communications)
- Monitor and analyse usage to improve the platform
- Detect, prevent, and address fraud, abuse, or security issues
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service providers — third parties who assist us in operating the platform (hosting, analytics, payment processing). These providers are contractually bound to protect your data.
- Legal authorities — where required by law, court order, or to protect our legal rights.
- Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfil the purposes described in this policy, unless a longer retention period is required by law. You may request deletion of your account and associated data by contacting us at [email protected].
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to access the personal data we hold about you
- Right to correct inaccurate or incomplete data
- Right to request deletion of your data ("right to be forgotten")
- Right to object to or restrict certain processing activities
- Right to data portability
- Right to withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, please contact us at [email protected].
7. Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Eliria AI is intended for adults only. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately at [email protected] and we will take steps to delete it.
9. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.
10. Cookies
We use cookies and similar technologies to enhance your experience. For detailed information, please review our Cookies Policy.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page. Continued use of the platform after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
- Email: [email protected]
- Contact form: Contact Page